Most questions can be answered by reading the information found on our website www.townofmanchester.org. Most transactions can be completed online, in the mail, or over the phone.
We apologize for any inconvenience.
As of July 1, 2020 and until further notice, there will be no convenience fee charged for motor vehicle tax payments made online. Interest and other fees will apply where applicable. Convenience fees are still applicable for real estate and personal property tax payments.
Due to the COVID-19 pandemic, office operations may change with little or no notice as the pandemic progresses, we will respond to all customer requests as soon as possible. We apologize for any inconvenience this might cause. If you have any questions or need any further assistance, please contact the Town of Manchester Office of Assessment and Collection by calling 860-647-3018 or 860-647-3016, or emailing email@example.com
Governor Lamont's Executive Order 9R extends the due date for non-escrowed tax bills that were to have had a final on-time due date of February 1, 2021. The extended on-time due date is now April 1, 2021. Tax bills to be paid by escrow agencies still must be paid by February 1, 2021 to avoid interest. All other tax bills that were initially due by February 1, 2021 are extended to April 1, 2021, and interest (back to the January 1, 2021 due date) will not be applied on the extended bills until April 2, 2021.
All Manchester taxpayers are urged to mark their calendars for prior to October 1, 2020, and prior to April 1, 2021 (if applicable) with tax payment due date reminders. If you do not receive your tax bill in the mail, please contact the Town of Manchester Office of Assessment. Not receiving the tax bill does not invalidate the tax bill or the interest. More information regarding the July 2020 tax bill mailing is available at these links:
41 Center Street, PO Box 191
Assessment: (860) 647-3016
Tax Collection: (860) 647-3018
Fax: (860) 647-3099
John Rainaldi, CCMA II, CCMC, Director of Assessment & Collection: firstname.lastname@example.org
Kelly Fleitas, CCMC, Asst. Collector of Revenue: email@example.com
Manchester has three mill rates, please be certain you use the correct mill rate if you are researching any property in Manchester.
For the 2019 Grand List (which will be used to calculate tax payments payable in July 2020 and January 2021), all tax bills will pay at least the minimum of the General Fund mill rate of 36.52. Properties that receive Town of Manchester fire protection then pay an additional mill rate 5.35 mill for Town Fire Service, resulting in the "District T" mill rate of 36.52 + 5.35 = 41.87. The 132 properties located in the Special Services District in Downtown Manchester pay the District T mill rates, plus the Downtown Special Services District mill rate of 2.88, equal a total for the "District S" mill rate of 36.52 + 5.18 + 2.88 = 44.75. Properties located in the Eighth Utilities District pay only the General Fund mill rate to the Town of Manchester, resulting in the "District E" mill rate of 36.52. However, taxpayers who live in the Eighth District will also pay fire and utility tax directly to the Eighth Utilities District. The Eighth Utilities District has its own Tax Collector's Office (they do not have their own Assessor's Office, they use the Town's assessment and Grand List figures). The Eighth Utilities District has both full rate and half rate mill rates. For the 2019 Grand List, the Eighth District's full rate mill rate is 4.80, and the half rate mill rate was 2.40. For more information about the Eighth District, we recommend you contact the Eighth District Tax Collector's Office at 860-643-9648, or visit the Eighth District Tax Collector's website at this link: http://www.manchestereighthutilities.org/tax-collector.html
ONLINE PAYMENT OF TAXES: Manchester taxpayers are more than welcome to pay their tax installments due online. Taxpayers may also look up previously paid tax installments online. To look up taxes you previously paid or to pay taxes that are due, please click this link:
Or please call the Town of Manchester Office of Assessment & Collection at 860-647-3018, or e-mail the Office of Assessment & Collection at firstname.lastname@example.org.
Please note that the online tax payment system is not immediately linked to our live tax collection database in the Assessment & Collection office. When a payment is made online, the Town will not be able to load that payment into our live system until the following business day. Once we load the online payments into our system, they will be reflected in the online tax database the next business day after we load the payment into our system.
Please be advised The Town of Manchester is under contract with TaxServ Capital Services for the collection of the Town's suspended delinquent motor vehicle - personal property-water sewer- real estate taxes. If you receive a letter from TaxServ, you must call TaxServ to discuss your account and arrange payment. If you do call the Office of Assessment & Collection, you will likely be directed to TaxServ.
TaxServ Capital Services, LLC can be reached at:
Toll Free: 866-497-2427
Property taxes in Connecticut are billed in arrears, meaning the tax bills are sent AFTER the assessment date. The assessment date is always October 1st each year, but tax bills are send the following June. Assessments as of October 1st are compiled in the Grand List (the tax list), which is where all the assessed properties (real estate, motor vehicles, and tangible personal property) are listed. The Grand List is then signed several months after the October 1st assessment date, in January. The Grand List of October 1, 2019 was signed in January 2020, and the tax bills for the Grand List of October 1, 2019 will be billed in late-June 2020. All real estate tax bills, and some personal property tax bills have a second installment due in January 2021 (the final due date to pay on-time is February 1, 2021).
Tax bills are mailed in June and both payment coupons (for the July first installment and the January second installment) are mailed in June. The payment coupons are detachable. THERE IS NO SECOND BILL MAILED FOR THE SECOND INSTALLMENT as both payment coupons are mailed in June. If you wish to receive a tax bill reminder for your tax installments, please send an e-mail to: email@example.com and request that you would like a tax bill reminder e-mail, and you will be added to the reminder list. A reminder e-mail is sent by mid-July and again by mid-January.
URGENT INFORMATION REGARDING DEFECTIVE CONCRETE FOUNDATIONS. Manchester is one of over forty municipalities in Northeastern Connecticut known to have properties built using defective concrete used in building foundations. We have information on defective concrete foundations on a separate page on our web site at this link:
ASSESSMENT & COLLECTION DATA FILES. Many customers contact us about obtaining data files from the Office of Assessment & Collection. Popular files include real estate ownership and assessment lists, delinquent tax lists, etc. Though individual assessments and tax bill information can be found on this website, we have a number of customers who seek files containing all the properties in town, or certain types of properties in town (such as single-family homes or commercial properties). We can provide file date in MS Excel on CD or flash drive. We offer several standard files, and we can also offer custom files. For information about the files we offer, and a pricing schedule, please click on this link:
Assessment & Collection Data File Application, Information and Pricing Schedule
FARM BUILDING EXEMPTION APPLICATION: The Town of Manchester has a local ordinance (Code of Ordinances Section 285-5.2) which allows an exemption of up to $100,000 in assessment for qualifying farm buildings. In order to apply for this exemption, qualifying farms must file an application. The application can be found on in the "Miscellaneous Forms and Documents" on the Assessment & Collection department page. The filing deadline is November 1st annually.
MEMBERS OF ARMED FORCES - One car belonging to or leased by an active duty serviceperson may be completely tax exempt each tax year. Call (860) 647-3016 for details. For CT residents, the application is available in "Miscellaneous Forms and Documents" and is labelled "One-Vehicle Exemption". For Non-Residents, use the form labelled "Military Non-Resident". See the brochure "Property Tax Relief for Veterans, Seniors and Disabled" on the menu list for more information and filing deadlines.
ASSESSOR'S OFFICE 860-647-3016
Tax bills are mailed in June each year, and payments are due in July each year. Real estate tax bills, some Personal Property tax bills, and Supplemental Motor Vehicle tax bills will also have a second installment due in January each year. Taxes are generally paid in arrears. For example, payments on the October 1, 2019 Grand List are due in July 2020 and January 2021. Real estate tax bills are to be based on Manchester's October 1, 2016 revaluation. You can check the mill rate for your location using the Mill Rate History chart located on the Miscellaneous Forms and Documents page. Eighth District locations can be found on the Miscellaneous Forms and Documents page.
The mission of the Assessor's Office is to accurately and fairly assess the value of all real estate, personal property and motor vehicles located in the Town of Manchester in accordance with Connecticut state law. The office also administers various exemption and abatement programs related to property taxes for veterans, low-income seniors and disabled.
COLLECTOR OF REVENUE 860-647-3018
Tax bills are mailed in June each year, and payments are due in July each year. Real estate tax bills, some Personal Property tax bills, and Supplemental Motor Vehicle tax bills will also have a second installment due in January each year. Taxes are generally paid in arrears. For example, payments on the October 1, 2019 Grand List are due in July 2020 and January 2021. Real estate tax bills are due in two installments, with the first installment due in July, and the second installment due the following January. Real estate assessments are based on Manchester's October 1, 2016 revaluation.
Taxpayers owning more than one motor vehicle will notice that all of their vehicles will be included on a single tax bill. The center portion of the bill will list each vehicle represented by the single bill. This is in response to taxpayer requests to mail all motor vehicles in the same envelope, which many taxpayers have indicated is more convenient, as well as reducing the Town’s expenses on printing and postage.
Motor Vehicle tax bills mailed in June reflect vehicles registered as of the prior October 1st. Any vehicles registered after October 1st will not appear on the tax bill mailed in June, and will be billed roughly six months later, in December.
Tax payments may be made at the Collectors Office in Town Hall, by mail using the envelope enclosed with the bill or to the address at the top of this page or by using the on-line payment site. The Tax Collector’s Office can also take payments in person by check, cash, money order, credit cards, or debit cards (convenience fees may apply) Online payments may be made with a debit card or a credit card (convenience fees may apply).
Delinquent vehicle taxes requiring immediate DMV clearance for registration may be paid in cash, money order, or with a debit or credit card (the convenience fee will be added).
Current tax payments (not delinquent taxes) may also be made at the Customer Service and Information Center in Town Hall. Also for your convenience, there is a night-drop box for non-cash payments at the rear of Town Hall near the handicap access door. The Assessment & Collection office will offer extended hours on the last day to make current payments each year.
Manchester taxpayers continue to have the ability to pay their Tax Bills and Water & Sewer Payments online at On-Line Bill Pay and Tax Payment Lookup Due date, interest charges, etc., where applicable, are the same for online tax payments as for over-the-counter payments, however an additional convenience fee will apply to all credit card payments made online, and a fee of $0.50 is charged for each E-check tax payment online.
While the Town has no desire to charge interest on late payments, we must remind the taxpayers that failure to make timely payments will subject taxpayers to an interest charge of 1.5% per month from the July 1st or January 1st due date. The minimum interest charge is $2.00. If you believe you will be paying late, please call the Office of Assessment & Collection at 860-647-3018 for the correct amount due. Please also note that there is no mailing for the second installment for Real Estate and Personal Property tax bills. Both payment coupons are included with the bill mailed in June. Please save your receipts for income tax purposes. You may call 860-647-3018 with questions regarding tax collection issues.
For questions regarding real estate assessments please call 860-647-3016;
questions regarding personal property assessments please call 860-647-3015;
or questions regarding motor vehicle assessments please call 860-647-3017.
Out-of-State Vehicles. Are you a Manchester resident? Is your vehicle properly registered in Connecticut, and to your proper address? The Town of Manchester frequently receives complaints about Manchester residents who have their vehicles registered in other states, yet garage and use those vehicles here in Manchester on a daily basis. This is a violation of Connecticut law, and Connecticut law allows municipalities to assess and tax vehicles that are either not registered at all, or are registered in other states if those vehicles most frequently leave from and return to Connecticut. If you are Manchester resident and your vehicle is registered out-of-state, we urge you to properly register your vehicle in Connecticut. We fully investigate all complaints we receive as it is not fair to our taxpayers who are properly registered here. If you know of someone who is a Manchester resident and has a vehicle they keep here in Manchester, but has that vehicle registered out-of-state, or not registered at all, you can report them anonymously to the town by calling 860-647-3011 or 860-647-3015.
2019 Government Academy PowerPoint